Privacy You Can Count On
hyph is built on trust. Here is a straightforward summary of how we handle your personal data — no confusing legal language, just clear information.
Encrypted & Secure
All data transmitted between your device and hyph is protected with SSL (Secure Socket Layer) encryption. Your login sessions are further secured with OTP verification to prevent unauthorised access.
Never Sold to Third Parties
hyph does not sell, rent, or trade your personal information to any outside parties for marketing or commercial purposes. Your data is yours — we only use it to operate your account and keep you safe.
You Stay in Control
You have the right to access, correct, or request deletion of your personal data at any time. Just reach out to our support team and we will assist you through the process without any hassle.
KYC for Your Protection
Identity verification (KYC) is required to protect both you and the platform. It ensures your account and withdrawals are connected to your verified identity — keeping fraudulent access out.
Minimal Data Collection
We collect only what is genuinely necessary. hyph does not build detailed profiles for advertising and does not monitor your activity outside of the platform itself.
Transparent Communication
If anything about this policy changes in a material way, we will notify registered users. We believe you deserve to know how your data is being used — so we keep this policy clear and up to date.
This Privacy Policy applies to all users of the hyph platform at hyph.onl. By registering or using the platform, you confirm that you have read and understood how your personal data is handled as described in this policy.
1. Overview
hyph is an online gaming platform designed for Filipino players. As part of running the platform, we collect and process certain personal information about our registered users. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights in relation to that data.
We take your privacy seriously. Data is collected only to the extent necessary for operating your account, processing transactions, verifying your identity, and keeping the platform secure and compliant. We do not use your data for third-party advertising and we do not sell your information.
This policy should be read alongside our Terms and Conditions. Together, these documents outline the full basis on which you use the hyph platform.
2. Data We Collect
The categories of personal data we collect depend on how you interact with the hyph platform. Below is a summary of what we may collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | Account registration & KYC verification |
| Contact Data | Email address, Philippine mobile number | Account communication, OTP delivery, support |
| Financial Data | Bank account details, e-wallet reference (GCash, Maya) | Processing deposits and withdrawals in PHP |
| Transaction Data | Deposit history, bet records, withdrawal requests | Account management, dispute resolution, compliance |
| Technical Data | IP address, device type, browser, session logs | Platform security, fraud detection, performance |
| Usage Data | Pages visited, games played, time on platform | Platform improvement, responsible gaming monitoring |
We do not collect sensitive personal data beyond what is required for identity verification and legal compliance. We do not collect data about race, religion, political views, or health information unless you voluntarily provide it in a support context.
3. How We Use Your Data
hyph uses your personal data for the following purposes:
- Account management: To create, maintain, and operate your hyph account, including login authentication and OTP-based session security.
- Transaction processing: To facilitate deposits and withdrawals in Philippine Peso (PHP) through supported payment channels including local bank transfers and Philippine e-wallets.
- Identity verification (KYC): To confirm your identity and age in accordance with applicable legal and platform requirements before processing your first withdrawal or when prompted by our compliance team.
- Customer support: To respond to your queries, resolve disputes, and assist with account-related issues via our support channels.
- Platform security: To detect and prevent fraud, multi-accounting, money laundering, and other prohibited activities as outlined in our Terms and Conditions.
- Responsible gaming: To monitor gaming patterns and, where necessary, apply account restrictions in line with our Responsible Gaming commitments.
- Legal compliance: To meet obligations under applicable Philippine laws and regulations, including record-keeping and reporting requirements.
- Platform improvement: To analyse aggregate usage patterns and improve the hyph platform experience for all users.
We do not use your personal data for profiling for third-party advertising, and we do not make fully automated decisions that have a significant legal effect on you without human review.
5. Data Security
We take the security of your personal data seriously and have put in place technical and organisational measures designed to protect it from unauthorised access, loss, alteration, or disclosure.
- All data transmissions between your device and hyph are encrypted using SSL (Secure Socket Layer) technology.
- Account logins are protected by password authentication and OTP (one-time password) verification for additional security.
- Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis.
- Our servers and infrastructure are monitored around the clock for suspicious activity, intrusion attempts, and system anomalies.
- Regular security reviews and assessments are conducted to identify and address potential vulnerabilities.
While we work hard to protect your data, no system is completely impenetrable. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected] so we can take appropriate action.
6. Data Retention
hyph retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, compliance, and operational obligations.
- Active accounts: Data is retained for the duration of your account's active status on the platform.
- Closed accounts: Following account closure, we retain certain records — including transaction history and identity verification documents — for the period required under applicable law and for the purposes of resolving any disputes that may arise.
- Legal holds: Where data is subject to a legal inquiry or investigation, it will be retained until the matter is fully resolved regardless of the standard retention period.
Once the applicable retention period has passed and there is no outstanding reason to keep the data, it will be securely deleted or anonymised. You may contact us to enquire about the retention of your specific data by emailing [email protected].
7. Cookies
hyph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. They help us remember your session, understand how you use the platform, and ensure certain features work correctly.
Types of cookies we use
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that support security features like OTP flows.
- Analytics cookies: Help us understand how users navigate the platform — for example, which pages are visited most and where users encounter issues. This data is aggregated and not tied to your individual identity.
- Preference cookies: Remember your settings and choices, such as language or display preferences, so you do not have to reset them on every visit.
Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect the functionality of your hyph account. For non-essential cookies, you can typically opt out through your browser settings without impacting core platform features.
8. Your Rights
As a user of the hyph platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].
Right to Access
You can request a copy of the personal data hyph holds about you at any time.
Right to Correction
If any information we hold is inaccurate or incomplete, you can request that we update it.
Right to Deletion
You may request deletion of your personal data, subject to our legal retention obligations.
Right to Restrict Processing
In certain circumstances, you can ask us to limit how we process your data while a matter is under review.
Right to Portability
You can request a copy of your data in a structured, machine-readable format where technically feasible.
Right to Object
You have the right to object to certain types of processing, including any use of data for profiling purposes.
We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request to protect you and other users from unauthorised data access.
9. Minors
The hyph platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21.
If we become aware that an account has been registered by a person under 21, that account will be immediately closed and all associated data will be handled in accordance with our legal obligations. Any funds associated with such an account may be forfeited as outlined in our Terms and Conditions.
If you believe a minor has registered on the platform, please report it to us immediately at [email protected] so we can take action.
10. Policy Changes
hyph may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make changes, the updated policy will be published on this page with a revised date.
If changes are material — meaning they significantly affect how your data is used or your rights as a user — we will make reasonable efforts to notify registered users through account notifications or email prior to the changes taking effect.
Your continued use of the hyph platform after any changes are published constitutes your acknowledgement and acceptance of the revised Privacy Policy. If you do not agree with changes to this policy, you should stop using the platform and may request account closure by contacting our support team.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hyph handles your personal data, please get in touch with us. Our support team is available around the clock to assist registered users.
Email: [email protected]
You can also find answers to common questions on our FAQ page. For information on your rights and tools related to responsible gaming, please visit our Responsible Gaming page.